We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@ocare.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@ocare.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, health supplements, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Free Delivery 

We offer free delivery within New Zealand on all orders over $89 NZD. For orders under this amount, postage will be just $6.5

 

Holiday and Christmas Delivery in New Zealand

To ensure you receive your parcel before holidays and Chrismas day, we recommend you order by the following dates:
Place your order 3 days in advance during Holidays.
Place your order 1 week in advance during Chrismas.

 

NZ Delivery Times

Normally to your address within 3 working days.
Most of customers received their parcel overnight if the orders are sent Monday to Friday.
Please allow 2 more days if you live in rural area in New Zealand.

  

Worldwide Delivery

Please contact our customer service team:
09 948 1920
admin@ocare.co.nz

 

Additional Information

We currently use NZ Post's Signature Required service by default to ensuresecure delivery of your order.
However, if you have previously authorised ATL (Authority to Leave) with NZ Postthis setting will override the signature requirement, and the courier may leave yourparcel unattended at your property.
Please note:
If ATL is active on your address and the parcel is lost or stolen after delivery, we areunable to lodge a compensation claim with NZ Post. In such cases, werecommend reporting the loss to your local police.
If you would prefer not to have parcels left unattended, you can update your ATLsettings directly through your NZ Post account or by contacting NZ Post customerservice.