Sylvanian Families Baby Mermaid Castle toy set packaging with colorful design

Sylvanian Families Baby Mermaid Castle

Name: Sylvanian Families Baby Mermaid Castle
Brand: Sylvanian Families
SKU: 5054131057018
Price: 139.99 NZD
Availability: InStock

$139.99

Pickup available at OCARE NZ Usually ready in 24 hours

Quantity

Shipping & Delivery Policy

1. New Zealand Delivery

Free Shipping

We offer free delivery within New Zealand on all orders over $100 NZD.

For orders under $100 NZD, a flat shipping fee of $6.99 NZD applies.

Delivery Timeframes

Orders are typically delivered within 1–3 working days.

Most parcels dispatched Monday to Friday arrive overnight.

Please allow an additional 2 working days for rural addresses.

Delivery timeframes are estimates only and may vary during peak periods or public holidays.

2. Delivery Services

Standard Delivery (Non-Signature Required – Default)

All orders are shipped via NZ Post using a non-signature required service by default.

If no one is available at the time of delivery, the courier may leave the parcel at your door or in a nearby safe location. If it is deemed unsafe to leave the parcel, a “Card to Call” notice will be left with instructions for collection or re-delivery.

By placing your order, you acknowledge that parcels may be left without a signature under this service.

Signature Required Delivery (Optional Upgrade – $1.50 NZD)

If you prefer delivery with a signature required, you may request this service for an additional $1.50 NZD.

To request signature-required delivery:

Complete your order as usual
Email admin@ocare.co.nz immediately after placing your order
Include your order number and request signature-required delivery
We will provide payment instructions for the upgrade

Under this service, the parcel will only be delivered when signed for. If no one is available, NZ Post will leave a “Card to Call” notice.

Authority to Leave (ATL)

If you have authorised Authority to Leave (ATL) with NZ Post, this may override signature requirements.

If ATL is active and a parcel is left unattended, we may be unable to lodge a compensation claim if the parcel is lost or stolen.

You may update your ATL preferences directly with NZ Post.

3. Lost or Missing Parcels (New Zealand)

If your parcel has not arrived within the expected timeframe, please:

Check your tracking details
Confirm your delivery address is correct
Check with household members or neighbours
Look for a “Card to Call” notice

If your parcel is marked as delivered but cannot be located, it may have been left in a safe location or delivered under ATL.

If a parcel is confirmed lost in transit (not delivered), we will lodge an investigation with NZ Post.

If the courier confirms the parcel is lost, we will offer either:

A replacement (subject to stock availability), or
A refund

We are unable to accept responsibility for parcels confirmed delivered by the courier, including safe drop or ATL deliveries.

For higher-value orders, we recommend selecting signature-required delivery.

4. International Orders

Customs, Duties & Taxes

International shipments may be subject to:

Import duties
GST / VAT
Customs clearance fees
Handling charges

These charges are determined by the destination country’s customs authority and are not included in our product or shipping prices.

All customs duties and taxes are the responsibility of the recipient unless otherwise agreed in writing.

We recommend checking with your local customs office before placing your order.

High-Value Shipments

Shipments exceeding a country’s formal clearance threshold (for example, AUD 1,000 in Australia) may require additional customs documentation and processing.

Customers may be contacted directly by the courier or customs authorities for payment or documentation.

International Delivery Delays

We are not responsible for delays caused by customs inspections, regulatory processes, or peak shipping periods.

Refused or Unclaimed Shipments

If an international shipment is refused due to unpaid customs charges:

Return shipping fees will be deducted from any refund
Any customs penalties or administrative charges may apply
Original shipping costs are non-refundable

Final Notice

Once a parcel is marked as delivered according to courier tracking confirmation, it is considered delivered.

If you have concerns about delivery security at your address, we strongly recommend selecting signature-required delivery.

Estimate delivery times:

1-3 days (NZ); 3-10 days(AU) ; 3-5 days (US).

Return within 14 days of purchase. Duties & taxes are non-refundable*.

Sylvanian Families Baby Mermaid Castle

Description

Set featuring an undersea-themed amusement park, along with three baby figures.
Includes a beautiful Mermaid Castle, "Aqua-Go-Round" Ride, Jellyfish Swings, and plenty more for baby and cradle baby figures to ride in!
The figures are all wearing special mermaid-themed outfits.
Use the "Mermaid swim holder" to make it look like the babies are swimming!
The Dream Ship can be removed and played with on its own.
Suitable for use as a display piece, with room for over 50 baby figures.
Introducing Chocolate Rabbit baby Crème, wearing a mermaid dress and star face paint, Persian Cat cradled baby Blake in a merbaby costume, and Fennec Fox cradled baby Kaya.

Combine for More Fun!

Combine the elevator with the Castle Amusement Park (sold separately) to create two theme parks connected by a ropeway!
Combine with the Castle Amusement Park, Royal Princess Set, or Floating Cloud Rainbow Train Set (all sold separately) for a full theme park play experience!

Box Contents

Main Unit
Base
Balloon
Dream Ship
Aqua-Go-Round
Parasol
Gondola (Pink)
Gondola (Purple)
Gondola (Blue)
Shell Bed
Floating Elevator
Dancing Fish
Submarine
Tiara
Starfish
Shell
Seahorse
Seaweed A, B, C
Coral A, B
Anemone
Fish A
Fish B (Pink, Purple, Yellow)
Turtle (Yellow, Orange)
Mermaid Swim Holder x3
Chocolate Rabbit baby
Fennec Fox cradled baby (Orange)
Persian Cat cradled baby (Grey)

Story

There was something new in Sylvanian Land – a mermaid castle! The babies were very happy to hear about it and asked their parents to take them to the amusement park so they could play in it. The babies dressed up in sparkly outfits – just the right clothes for a mermaid castle!

Crème the Chocolate Rabbit baby wore a rainbow dress that made her look like a mermaid princess. When they arrived, the babies opened the door. There was a big shell next to it.
"Wow!" they cried. "It looks just like we're under the sea!"

"Crème, come and play on these with us!" called Apricot the Striped Cat baby and Sophie the Snow Rabbit baby. It was a set of swings shaped like a big jellyfish! Back and forth the three babies swung, feeling just like they were really bobbing around underwater.

What Crème really wanted to do, though, was look for treasure.
"Freya told me there's a treasure chest hidden somewhere in the castle!" she said. Freya was Crème's big sister. Linnea the Husky baby, who loved adventures, was thrilled to hear that. She hopped down from the Aqua-Go-Round, too excited to wait until she stopped feeling dizzy.
"Let's go!" she cried.

In the Mermaid Area, there was water full of bubbles. Some of the smaller babies were playing there. They looked as if they were swimming.
"Do you know where the treasure chest is?" called Crème, loud enough for everyone to hear.
"Shhh!" said Linnea. "Look, Kaya's sleeping!"
So she was! Kaya, one of the little Fennec babies, was napping on a shell bed, looking very peaceful.

"Let's try the boat!" Linnea suggested. She and Crème boarded the Dream Ship. The smaller babies came with them.
"Look!" cried Crème. "There's a cave under the submarine!"
"Maybe the treasure is there!" replied Linnea.

They tried the cave, and just as they had thought, the treasure chest was there! Crème and Linnea opened it excitedly and looked at the treasure inside.
"A crown!" cried Crème. Linnea put the crown on Crème's head.
"Now you're a princess," she said. "A mermaid princess!"

Crème was very happy indeed.
"We match!" she said, admiring Linnea's crown.
"Time to go home, you two!" called Freya and Hayden the Husky boy, who had come to pick them up.

"Can't we stay longer?" begged Crème.
"Why don't we swim home?" said Linnea. She had forgotten they weren't really under the sea! Crème and Linnea made swimming movements with their arms the whole way home.

The End

Return Policies

Change of Mind Returns

1. Ocare will allow a return where you have changed your mind, provided that the item in question is:

- returned within 14 days of receiving order;

- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

- in a resalable condition; and

- not damaged in any way.

2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Ocare, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

6. Blind boxes are sold as mystery items; we do not accept returns or exchanges for unwanted styles, duplicates, or change of mind.

Returns are only accepted for manufacturing defects (e.g., missing parts, severe paint flaws). Please contact us within 7 days of receiving your order with photos.

Items must be returned in original packaging and condition. Unauthorised returns will not be accepted.

7. Please note: The original shipping fees are non-refundable when you change of mind, if it was free shipping, we will charge back the shipping cost and do the refund for the rest.

You can always contact us for any return questions at admin@ocare.co.nz.

Damages and issues

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by OCARE within 14 days.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or overseas orders.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy